Springwood to Katoomba
Computer help in the Blue Mountains
Up the mountain is a different job from down on the plain. Longer travel, patchier internet, and a lot more people working from home on a connection that drops every time the weather turns.
What the Mountains call us about
Connections, more than computers. Fixed wireless and satellite behave differently from a fibre connection in Penrith, and the fix for a video call that keeps freezing is usually not the thing people expect. Sorting out where the router lives, what’s competing for the connection and whether the problem is inside the house or outside it is most of the work.
Beyond that it’s sole traders and home offices. Microsoft 365, backups that were set up once and never checked, and machines that have quietly become too slow to work on.
How it works in Blue Mountains
Remote first, and honestly so
It is a long drive. If it can be fixed on a screen share it should be, and you shouldn’t pay travel for something that didn’t need it.
Visits are scheduled, not same-day
We’d rather give you a real day than promise an afternoon and not make it. If it’s urgent we’ll say whether remote can hold it together in the meantime.
Backups that have been restored
Worth more here than anywhere. A power cut or a storm taking a machine out is not a hypothetical up the mountain.
Also covering Springwood · Faulconbridge · Winmalee · Hazelbrook · Lawson · Wentworth Falls · Leura · Katoomba. All prices include GST. See what everything costs.
Questions we get from Blue Mountains
How far up do you come?
Springwood, Faulconbridge, Winmalee, Hazelbrook, Wentworth Falls, Leura and Katoomba. Further west than that, ring us and we’ll tell you straight whether it’s worth the trip or whether remote is the better answer.
Can you fix my internet dropping out?
Often yes, if the problem is inside the house. Where the router sits, what’s on the connection, and whether the Wi-Fi reaches where you work are all fixable. If the fault is on the line itself, that’s your provider, and we’ll tell you that rather than charge you to find out.
Is it cheaper to bring the computer down to you?
For a laptop repair, usually. There’s no travel to pay for. Ring first so we know it’s coming.
Reviews
What people say
Speed, Cost, Quality
You can only select two of these three options for any project with any organisation.
You only need one with Michael Metry of Tech Team Australia – Speed.
Be assured that Cost and Quality come as standard with Michael.
If in doubt, ask Michael for my contact details.
I can highly recommend Tech Team Australia for any IT support and advice you need for your computing needs.
In spite of me having a Diploma in ICT studies it is very reassuring to have knowledgeable guidance on what are the best steps to take with yout challenges.
Tech Team Australia has looked after our IT needs for the last 3-4 years now, and Im extremeley happy with their service, knowledge and care for taking the time to help with all of our concerns. Highly recommend.
Michael is very trustworthy and hardworking. He has fixed 2 of my Apple laptops now and both times he has provided exceptional service. He is also reliable, on time and keeps me informed every step of the way. Definetly can’t recommend his services enough.
Michael is someone who is honesty ,trustworthy, reliable and understanding and is also someone who takes care and pride into his job he does. He has excellent IT skills that you can ask for and is also very experienced and patient in what he does. He has done jobs for my parents and we cant thank him enough. He also recently came to service my laptop preps for uni and he was sufficient and clean in what he did to my laptop. He also makes it easy for you to understand what technology is about and explains issues that are cause from it. Hes very kind and nice to talk to about anything you want. Hes a caring family person who takes his job seriously with gratitude. He is someone who you can rely on to do a job. Hes the best person you could ask for in requiring assistance. He has gone above and beyond to look after my parents and i and we cant thank him enough. Michael is very good at explaining in English what hes doing and is someone who will make sure the job is done. Michael deserves more than a 5 star rating its a 10 to be honest. I urge anyone looking for It service go to him hes highly recommended and someone you can really truth with faith. Trust me hes not a bad person hes a clean and very very honest in what he does. We cant thank you enough Michael
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