For your business
Pick a plan. Stop thinking about IT.
Three plans, one price per person per month, no lock-in. You deal with the same people every time, who already know your setup.
- All prices include GST
- Month to month, 30 days’ notice either way.
- Minimum 5 users
Three plans
Which one is yours?
Most small businesses want the middle one. If you’re not sure, ring us and you’ll get an honest answer about which one fits, including if the answer is none of them.
Essential
For a business that wants the lights watched, and still pays for help when it needs it.
$39
per user
per month
Minimum 5 users · GST included
- Patching: Windows and your apps, outside business hours
- Monitoring: failing drives, filling disks, machines that stop reporting
- Antivirus health checks, with the alerts coming to us
- Microsoft 365 admin: licences, new starters, and offboarding the same day someone leaves
- Multi-factor authentication enforced, conditional access configured
- Asset register kept current
- Quarterly review: what’s ageing, what needs budgeting
- Support is not included, and billed at $110/hr remote, $120/hr onsite
Complete
The one most small businesses should be on. Backed up, protected, and someone watching it.
$89
per user
per month
Minimum 5 users · GST included
Everything in Essential, plus
- Microsoft 365 backup: mail, OneDrive, SharePoint and Teams
- A restore tested twice a year, with the result written down
- Managed endpoint protection: properly configured, alerts acted on, not just logged
- 30 minutes of remote support per user, per month, pooled across your team
- A monthly one-page report: what was patched, what was caught, what needs attention
- Support beyond the included time at $95/hr
Fortified
For businesses whose clients or insurer ask questions. Professional services, anyone holding other people’s data.
$129
per user
per month
Minimum 5 users · GST included
Everything in Complete, plus
- Detection and response: something bad gets isolated, not just recorded
- An Essential Eight readiness check every year, included
- Phishing simulation and staff training, twice a year, with results
- Quarterly restore testing, documented
- A written incident response plan: who to call, in what order, before you need it
- Priority response: you go to the front of the queue
- An hour of remote support per user, per month, pooled
- Support beyond the included time at $85/hr
Side by side
The actual difference
| What you get | Essential | Complete | Fortified |
|---|---|---|---|
| Per user, per month | $39 | $89 | $129 |
| Patching, Windows and apps | |||
| Endpoint monitoring and alerts | |||
| Microsoft 365 administration | |||
| MFA and conditional access | |||
| Quarterly review | |||
| Microsoft 365 backup | |||
| Managed endpoint protection | |||
| Monthly report | |||
| Included remote support | 30 min per user | 1 hr per user | |
| Rate beyond included time | $110/hr remote, $120/hr onsite | $95/hr | $85/hr |
| Backup restore testing | Twice a year | Quarterly | |
| Detection and response | |||
| Essential Eight readiness check | Yearly, included | ||
| Phishing simulation and training | Twice a year | ||
| Written incident response plan | |||
| Priority response |
Scroll the table sideways to see all three plans.
Before you sign anything
What these plans are not
You’ll find this out eventually. Better it comes from us now than from you at the wrong moment.
Not 24/7
Monitoring runs around the clock. We don’t. Support is business hours, and after hours is 1.5 times the normal rate. Anyone selling you 24/7 at this price has a call centre, not a technician.
Not unlimited support
The included time is pooled across your team and stated on every plan. Beyond it you’re billed at the discounted rate. “Unlimited” from a one-person business is a word, not a promise.
Licences aren’t included
Microsoft 365 is billed by Microsoft, in your name, on your account. We manage it. We don’t resell it and we don’t mark it up, and you keep control of your own tenancy.
Projects are quoted separately
An office move, a new server, a cabling job or a migration is project work. The plan covers keeping things running, not rebuilding them.
Questions we get asked
Why is there a minimum number of users?
Because the setup, the monitoring and the quarterly conversation take the same effort whether you have two people or five. Below 5 users the plan costs more to run than it earns, and a service that quietly loses money is a service that quietly gets neglected. For one or two people, hourly support is the better deal. Ask us and we’ll say so.
Am I locked into a contract?
No. Month to month, 30 days’ notice either way. Both ways. If it isn’t working for you we’d rather you left than stayed annoyed, and if you go, your Microsoft 365 tenancy, your data and your documentation are yours. We hand over everything.
What happens when I need more than the included support time?
You’re billed at the discounted plan rate rather than the standard one, and you hear about it before it happens rather than on the invoice. The pooled hours are shared across your team, so a quiet month for one person covers a busy month for another.
Do I need Microsoft 365 Business Premium?
Not required, but it’s the best value in the Microsoft range and we’ll usually recommend it. Business Premium includes the device management and security tooling that the plans use, which means you’re paying Microsoft once for something you’d otherwise buy twice. If you’re on Business Standard we’ll show you the difference and let you decide.
What if I just need someone occasionally?
Then don’t take a plan. Hourly support is $140 onsite and $100 remote, no lock-in, and that suits plenty of businesses. The plans exist because they work out cheaper for people who call often, not because we need you on one. See hourly IT support.
How do I switch from whoever I’m with now?
We start with a look at what you’ve actually got: machines, licences, who has admin, what’s backed up. That’s usually the first time anyone’s written it down. Then we agree a date, we take over the monitoring and admin access, and your current provider hands over. Nothing goes offline in between.
Not sure which one?
Book a free 15-minute call. Tell us how many staff you have and what keeps going wrong, and we’ll tell you which plan fits, or that you don’t need one.