Last updated: March 2026
1. Services and scope
Tech Team Australia (“we”, “us”, “our”) provides IT support, managed services, cyber security, procurement and consulting. The specific scope, deliverables and timelines are set out in a separate statement of work, service level agreement or accepted quote. Work requested outside the agreed scope may attract additional charges.
2. Booking, payment and fees
Fees are set out in your quote, invoice or service agreement. By accepting a quote or booking a service, you agree to pay the specified fees.
- Invoicing. Generally on completion for ad-hoc work, and monthly in advance for managed services.
- Payment terms. 14 days from the date of invoice unless otherwise agreed in writing.
- Overdue accounts. We may charge interest on overdue amounts and suspend services until payment is received.
3. Your responsibilities
- Provide timely and safe access to premises, systems, networks and hardware.
- Make an authorised representative available to supply passwords, approvals and information.
- Maintain your own verified backups of critical data before work commences, unless backup management is explicitly part of your agreement with us.
4. Remote access and support
Many services are delivered remotely. By requesting support you authorise our technicians to access your systems, networks and devices using remote support tools. We access your systems only to diagnose and resolve the reported issue or to perform agreed maintenance.
5. Intellectual property
We retain intellectual property rights in scripts, software, processes and documentation we develop, unless transferred in writing. You retain ownership of your own data, confidential information and pre-existing systems.
6. Warranties and disclaimers
We perform our services with reasonable care and skill in accordance with industry standards. Technology is complex and subject to failure: we do not warrant that services will be uninterrupted, error-free or completely secure against all cyber threats. Nothing in these terms excludes rights you have under Australian Consumer Law.
7. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, including loss of profits, loss of data or business interruption, arising from our services. Our total liability for any claim will not exceed the amount you paid for the specific service giving rise to the claim in the three months preceding the event.
8. Third-party products
We may recommend, procure or install third-party hardware and software. Those products are covered by their manufacturers’ warranties and licence agreements. We are not responsible for their performance or defects, though we will help you pursue a warranty claim where we can.
9. Cancellation and refunds
Managed service agreements require 30 days’ written notice to cancel, unless your contract specifies otherwise. Ad-hoc bookings cancelled with less than 24 hours’ notice may incur a cancellation fee. Refunds for work already performed or hardware already procured are not generally provided, except where required by Australian Consumer Law.
10. Privacy
We handle your personal and business information in accordance with our privacy policy.
11. Changes to these terms
We may modify these terms. We will notify active clients of material changes by email or by posting a notice on this website. Continued use of our services after a change constitutes acceptance of the updated terms.
12. Governing law
These terms are governed by the laws of New South Wales, Australia. Disputes are subject to the exclusive jurisdiction of the courts of New South Wales.
13. Contact
Questions about these terms: hello@techteamaustralia.com.au or 0468 927 427.